Responsible Gaming
Gaming Should Be Entertainment
At Black Diamond Polo, we believe that live casino gaming should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. While we strive to provide an enjoyable gaming experience, it's important to understand the risks and gamble responsibly.
Remember: The house always has an edge. Only gamble with money you can afford to lose.
Age Verification & Legal Requirements
In Canada, you must be at least 18 years of age (or the legal age in your province) to participate in online casino gaming. We are committed to preventing underage gambling and verify the age of all users before allowing access to our platform.
By accessing Black Diamond Polo, you confirm that you meet the legal age requirement in your jurisdiction and accept responsibility for your gaming choices.
Warning Signs of Problem Gambling
Do you recognize any of these warning signs in yourself or someone you know?
- Chasing losses by gambling more to recover money lost
- Hiding gambling activities or lying about the amount of time/money spent
- Difficulty controlling the urge to gamble or stopping when intended
- Gambling with money needed for essential expenses (bills, rent, groceries)
- Neglecting family, work, school, or other responsibilities due to gambling
- Experiencing mood swings, irritability, or anxiety related to gambling
- Borrowing money or going into debt to finance gambling
- Failed attempts to cut back or quit gambling
- Using gambling as a way to escape problems or negative emotions
- Friends or family expressing concern about your gambling habits
If you've checked any of these boxes, help is available. You are not alone.
Self-Help Tools & Controls
Black Diamond Polo provides tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you're willing to deposit in a specific time period (daily, weekly, or monthly)
- Loss Limits: Establish a maximum loss limit to prevent chasing losses
- Reality Checks: Enable pop-up reminders about how long you've been playing and how much you've wagered
- Session Limits: Set time restrictions for gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account
Take advantage of these tools. Visit your account settings to configure your personal limits today.
Support Organizations in Canada & Beyond
If you or someone you know is struggling with problem gambling, these organizations offer free, confidential support:
Canada
- Responsible Gambling Council
Website: www.responsiblegambling.org
Resources and information for Canadian gamblers
International Support
- National Council on Problem Gambling (USA)
Website: www.ncpgambling.org
1-800-522-4700 (helpline) - GamCare (United Kingdom)
Website: www.gamcare.org.uk
Free counselling and support services - GamStop (United Kingdom)
Website: www.gamstop.co.uk
National self-exclusion scheme - Gambling Help Online (Australia)
Website: www.gamblinghelponline.org.au
Free counselling and resources
Most of these services are confidential, free, and available 24/7.
If You Need Help
Reaching out is a sign of strength, not weakness. If gambling is causing problems in your life—financially, emotionally, or socially—please contact one of the support organizations listed above. Professional counselors are available to help you regain control.
You can also contact your healthcare provider, local addiction services, or a mental health professional for confidential assistance.
Your well-being matters. Help is just a call away.